FAQs

We’ve pulled together answers to the questions we hear most, sorted by topic so you can find what you need quickly. Can’t find yours? Contact us — we’re happy to help.

How do I place an order?

Add your items to cart, head to checkout, and follow the steps to enter your shipping and payment details. You’ll get a confirmation email as soon as your order is in.

Can I change or cancel my order after placing it?

We process orders quickly, so please email us at info@havenandcoventures.com within a few hours if you need to make a change. Once an order has shipped, we’re no longer able to modify or cancel it.

How long does shipping take?

Orders are processed within 1–3 business days, delivery depends on your location. You’ll get tracking info as soon as your order ships.

-       Tracked & insured free shipping: about 12 – 21 days

-       Express shipping: about 10 – 15 days

Do you ship internationally?

Yes — we currently ship worldwide. Delivery times vary by destination.

How can I track my order?

You’ll receive a tracking number by email once your order ships. It can take a day or two to activate — that’s normal, not a sign anything’s wrong.

Why hasn’t my tracking updated in a while?

International shipments sometimes pause in transit or at customs. If there’s been no movement for 10+ days, email us with your order number and we’ll look into it.

Will I be charged customs duties or import taxes?

Possibly, depending on your country’s import rules and order value. Any customs fees are the customer’s responsibility and aren’t included in your order total, since we’re unable to predict them in advance.

What payment methods do you accept?

We accept Visa, Master, Amex, Shopify Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All payments go through secure, encrypted checkout — we never see or store your full card details.

Why was my payment declined?

This is usually on your bank or card provider’s end. Try double-checking your details, using a different payment method, or contacting your bank if it continues.

What is your return policy?

We accept returns within 7 days of delivery for items that are unused and in their original packaging. Email info@havenandcoventures.com to get started.

How do I request a refund?

Email us at info@havenandcoventures.com with your order number and the reason for your return, and we’ll walk you through the next steps.

My item arrived damaged, defective, or wrong — what do I do?

Email us within 7 days of delivery with your order number and a quick photo.

Do I need to send the item back to get a refund?

Usually not, for damaged or incorrect items — a photo is enough. For “changed my mind” returns, we may ask you to ship it back; we’ll confirm the details when you reach out.

How do I contact customer support?

Email info@havenandcoventures.com, or visit our Contact page for hours and other ways to reach us.

Do you have a physical store?

We’re online-only, which lets us keep overhead low and pass better prices on to you.